AQUABILITY INC
Terms and Conditions for Group Aquacise
Participant or attendee refers to anyone participating in an aquacise lesson
Course Fees Course fees are charged by the term or short course, unless agreed otherwise. Courses will vary in length and the cost will vary accordingly and will include a non-refundable administration fee. This must be paid even if you withdraw prior to the start of a course, once you have registered for a course. All fees must be paid at the start of a course (unless otherwise agreed), or for courses of 10 weeks or more, payment can be made in 2 instalments. The 1st should be made at the start of the course, and the 2nd by half way through. Attendees may not be allowed to participate in any aquacise sessions until due fees are paid or other payment method has been agreed. Where there are outstanding fees, further bookings on courses will not be accepted.
Cancellation and absences
• We do not offer refunds when an attendee is unable to attend a session during a course and it is unlikely that an alternative time would be available.
• If we need to cancel a lesson due to adverse weather conditions, pool water quality or any other reason, you will be given as much notice as possible and be offered a replacement session during the course or subsequent course. If we are unable to replace lessons, you will be offered a full refund for each session cancelled, at $35 per person per lesson.
• Cancelled courses or part courses will only be refunded in exceptional circumstances at our discretion. Payment is due for the period a space is held on a course, regardless of attendance, even following withdrawal.
Bad Weather We will generally try to run sessions, whatever the weather. However, if there is thunder and lightning in the vicinity, we would have to stop sessions, until it passes. We would not run sessions during Tropical Storm or Hurricane warnings, but may do so under a watch. If you arrive for a session and we are unable to run it, due to adverse weather, you would be offered an alternative time or credit in line with the cancellation policy.
Medical Conditions and Individual Needs We cannot accept responsibility for the medical condition or other needs of any participant unless a full disclosure of the details has been made to us by them, when first registering for a course, or following any medical condition being confirmed during a course after the participant has been accepted for aquacise. Please keep us up to date on any medical conditions or individual needs.
Valuables We will not accept liability for the loss of or damage to any personal effects brought to any session and you are therefore requested to ensure that no valuable items are brought to the aquacise session.
Attendance and Supervision We ask that you do not arrive at the venue more than 10 minutes prior to your session. We also ask that you leave the premises within 10 minutes of your session ending. This is to avoid unnecessary congestion. Attendees, or anyone accompanying them, must observe the venue’s entry rules and respect all other venue rules whilst in the venue. Only participants of the ongoing session should be in or around the pool. All others must observe from the observation area, unless agreed otherwise, and in the case of children, be supervised at all times. The changing room, car park and bathrooms are not to be used as a play area. Children in the changing room must be accompanied by an adult at all times. The main house and grounds outside of the pool area, changing rooms and car park are private and should not be accessed by anyone other than in exceptional circumstances.
Teachers All teachers will be STA trained aquacise instructors (or equivalent), with pool safety award and any additional required qualifications dependant on the session being taught.
Behaviour In the event of an attendee, or anyone accompanying them behaving in an aggressive manner towards a member
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of staff or any other person, or causing damage to pool premises or any of the furniture fixtures or equipment in those premises, the attendee shall not be permitted to continue with the lessons. We shall then have the right to terminate the contract without further notice and without being required to offer any credit or refund to the attendee and the attendee shall not be accepted for any future course organised by ourselves.
Car Parking Cars are parked at your own risk and we accept no liability for loss or damage to them whilst on the premises or in areas surrounding it. Please be considerate to others and do not block another car in. If you do, you may be disrupted from your session to move it. Children must not play in the car park as this is a considerable risk to safety. Please only park on the road outside of the premises when there is no room in the identified parking areas, as outlined on the location map.
Condition of pool premises Whilst we will make all reasonable efforts to ensure that the condition of the pool premises, including the toilets, changing rooms, observation area, pool and poolside area are in suitable condition, we do not accept liability for any injury to a participant or accompanying person which may be caused by any defect, or by any swimmer or accompanying person behaving contrary to poolside rules, written or verbal.
Transmission of Infections Any participant known to be or found to be suffering from any infectious ailment or condition will not be allowed to participate in the lesson and it is the responsibility of each participant to ensure that they are fit and well enough to participate. An attendee should not participate if they have had sickness or diarrhoea within the last 48 hours. We will not accept liability for any infection passed to a participant by another participant on the course or in the pool. If you are unsure of your fitness, please discuss with the instructor.
Rules and Regulations
• All participants should shower before entering the pool, where possible.
• Please apply lotions, sprays and creams before leaving home to maximise protection and avoid it being washed off into the pool.
• No participant should enter the Pool without the swimming teacher being already present and giving permission.
• There must be no food or drink in or around the pool or in the changing areas. Food and drink may only be consumed in the outdoor observation areas.
• No smoking on the premises at any time.
• No running on the premises. The floor can be very slippery when wet.
• Please do not photograph or video sessions without expressed permission from the instructor and all participants. Videos and photographs of aquacise can only be shared on social media if all participants and the instructor have agreed to it.
• From time to time we will take photographs of aquacise sessions, for your own memento. We may wish to use these for publicity, e.g.: social media, website, flyers. If you are not happy for photographs to be used, please indicate this on the registration form, otherwise permission to use them will be assumed. You will be given copies of all videos and photos, with the opportunity to withhold permission to use them, before any would be used.
• Participants and accompanying persons must not jump into the pool without the consent of the teacher, except in exceptional circumstances. On no occasion must anyone dive into the pool from standing.
• If you are unhappy with any instruction given to you inform the instructor immediately. You are completely within your right to withdraw from a lesson or course if you feel the instructor is acting irresponsibly or immorally. Please discuss this with them or with management, where possible.
• By participating in a course, you agree to the Terms and Conditions outlined.
• Disclaimer
At Aquability Inc. we take the utmost care and attention when conducting our classes. Your safety is paramount. There is a duty of care for each attendee, child or adult, including participants and any other persons wishing to spectate. Care and attention is required within the pool and surrounding areas as any body of water has obvious inherent risks including, and not limited to, drowning. Neither Aquability Inc., its employees nor instructors accept any responsibility for any death, injury or loss suffered, whether attending or observing Aquability Inc. sessions.
We are happy to discuss any of our Terms and Conditions and Disclaimer at your time of booking or anytime thereafter.
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