AQUABILITY INC
Terms and Conditions for Special Courses
Participant or attendee refers to any child or adult participating in a special course
Course Fees
Fees are charged by the course, unless agreed otherwise. Courses will vary in length and the cost will vary accordingly and will include a non-refundable administration fee. This must be paid even if you withdraw prior to the start of a course, once you have registered for a course. All fees must be paid at the start of a course (unless otherwise agreed). Attendees may not be allowed to participate in any courses until due fees are paid or other payment method has been agreed. Where there are outstanding fees, further bookings on courses will not be accepted.
Cancellation and absences
- We do not offer refunds when a swimmer is unable to attend a session during a course and are unlikely to have an alternative time available for them.
- If we need to cancel a session for any reason, you will receive a full refund for the time cancelled.
- Refunds are only offered in exceptional circumstances at our discretion. Payment is due for the period a space is held on a course, regardless of attendance, even following withdrawal.
Bad Weather
We will generally try to run sessions, whatever the weather. However, if there is thunder and lightning in the vicinity, this may reduce pool time. We would not run sessions during Tropical Storm or Hurricane warnings, but may do so under a watch. In this instance, you would be offered an alternative time or refund in line with the cancellation policy.
Medical Conditions and Individual Needs
We cannot accept responsibility for the medical condition or other needs of any participant unless a full disclosure of the details has been made to us by the participant or the parent or guardian of a participant when first registering for a course, or following any medical condition being confirmed during a course after the participant has been accepted for swimming tuition. Please keep us up to date on any medical conditions or individual needs.
Valuables
We will not accept liability for the loss of or damage to any personal effects brought to any session and you are therefore requested to ensure that no valuable items are brought to the swimming lesson.
Teachers
All teachers will be STA qualified swimming teachers (or equivalent), with pool safety award and any additional required qualifications dependant on the lesson being taught (certificates available to view on request). Assistants will not always be formally qualified but will have been assessed and received training from a qualified member of staff. Assistants will not hold any responsibility for participants.
Behaviour
In the event of an attendee, parent, guardian, sibling or other associate behaving in an aggressive manner towards a member of staff or any other person, or causing damage to pool premises or any of the furniture fixtures or equipment in those premises, the person shall not be permitted to continue with the course. We shall then have the right to terminate the contract without further notice and without being required to offer any credit or refund to the attendee and the person shall not be accepted for any future course organised by ourselves.
Car Parking
Cars are parked at your own risk and we accept no liability for loss or damage to them whilst on the premises or in areas surrounding it. Please be considerate to others and do not block another car in. If you do, you may be disrupted from your lesson to move it. Children must not play in the car park as this is a considerable risk to safety. Please only park on the road outside of the premises when there is no room in the identified parking areas, as outlined on the location map.
Condition of pool premises
Whilst we will make all reasonable efforts to ensure that the condition of the pool premises, including the toilets, observation area, pool and poolside area are in suitable condition, we do not accept liability for any injury to a swimmer or accompanying person which may be caused by any defect, or by any attendee or accompanying person behaving contrary to poolside rules, written or verbal.
Transmission of Infections
Any person known to be or found to be suffering from any infectious ailment or condition will not be allowed to participate in the session and it is the responsibility of each person or (in the case of a child) the parent or guardian of them to ensure that the swimmer is fit and well enough to participate. A person should not participate in pool sessions if they have had sickness or diarrhoea within the last 48 hours. We will not accept liability for any infection passed to a swimmer by another swimmer on the course or in the pool. If you are unsure of the swimmers fitness, please discuss with the teacher.
Rules and Regulations
- Course attendees will need to provide their own food and drink. Please advise of any allergies.
- We operate a policy of no physical punishment and ask that parents and carers respect this by avoiding any kind of physical punishment whilst on the premises.
- All participants should shower before entering the pool, where possible.
- Sun protection is the responsibility of the participant or their parent / guardian. However, please apply lotions, sprays and creams before leaving home to maximise protection and avoid it being washed off into the pool. If additional sun protection is required, please inform staff and provide sunscreen for them to apply.
- No person should enter the Pool without the swimming teacher being already present and giving permission, regardless of ability.
- There must be no food or drink in or around the pool or in the changing areas. Food and drink may only be consumed in the outdoor observation areas.
- No smoking on the premises during courses.
- Follow the policy for videos and photography. Do not photograph or film lessons without permission from the teacher and all participants and their parents / guardians. This is in conjunction with child protection guidelines. If anyone has not given permission and is unhappy about someone taking photographs or filming a lesson, please inform the teacher.
- From time to time we will take photographs or videos of attendees, for your own memento. We may wish to use these for publicity, e.g.: social media, website, flyers. If you are not happy for photographs to be used, please indicate this on the registration form, otherwise permission to use them will be assumed. You will be given copies of all videos and photos, with the opportunity to withhold permission to use them, before any would be used.
- Participants and accompanying persons must not jump into the pool without the consent of the teacher, except in exceptional circumstances. On no occasion must anyone dive into the pool from standing.
- If you are unhappy with any instruction given to you or to a child you are responsible for, inform the teacher immediately. You are completely within your right to withdraw from a lesson or course if you feel the teacher is acting irresponsibly or immorally. Please discuss this with the teacher where possible.
- By participating in a course, or allowing your child to participate in a course, you agree to the Terms and Conditions outlined above and to the Video and Photography Policy below.
Disclaimer
At Aquability Inc. we take the utmost care and attention when conducting our classes. Your safety is paramount. There is a duty of care for each attendee, child or adult, or any other persons wishing to spectate. Care and attention is required within the pool and surrounding areas as any body of water has obvious inherent risks including, and not limited to, drowning. Neither Aquability Inc., its employees nor instructors accept any responsibility for any death, injury or loss suffered, whether attending or observing Aquability Inc. sessions.
We are happy to discuss any of our Terms and Conditions and Disclaimer at your time of booking or anytime thereafter.